Your contact to FRS Helgoline!
Do you have a question about your booked FRS Helgoline trip or would you like to find out a few more details about a ferry crossing or the equipment on the Ferry before booking? Then we will give you an overview of the most important FRS Helgoline contact details here.
Booking and service hotline – FRS Helgoline Servicecenter
The booking and service team at the FRS Helgoline Service Center will take your request and answer all your questions about Ferries to Heligoland. At peak times, in the evening or at lunchtime, there may be waiting times.
FRS Helgoline phone number
You can also book your FRS Helgoline trip by telephone. Bookings can also be made by calling +49 461 864 44. However, booking online is quicker and easier.
FRS Helgoline Ticket and Service Center
You can reach the FRS Helgoline Ticketcenter as follows:
FRS Helgoline postal address
Norderhofenden 19 - 20
24937 Flensburg
Germany
GPS: 54.78883, 9.43420
FRS Helgoline service hours (switchboard)
| All year round: | |
| Monday to Friday | 08:00 – 17:00 |
| Saturday to Sunday | 08:00 – 14:00 |
Questions & Answers – our FRS Helgoline Contact & Service FAQ
✔️ What questions can I ask the FRS Helgline Service?
The FRS Helgoline Service Center will help you with your questions. Here are a few sample topics you can address there:
- Book trips or ferry crossings
- Ask questions about all FRS Helgoline travel topics
- Questions for the accounting department
- Submit complaints
- Clarify complaints
- Make cancelations
✔️ Is the FRS Helgoline service free of charge?
Yes, the FRS Helgoline service is free of charge. However, if you make your booking by telephone or e-mail and prefer to have your tickets sent by post, you will have to pay an additional shipping fee of €4 per booking. Sending PDF tickets is free of charge.
✔️ Can I book my trip via the service?
Yes, you can book your trip conveniently via the FRS Helgoline service.
✔️ Can I request a callback?
Yes, there is no corresponding callback form, but you can easily request a callback from FRS Helgoline by e-mail.
✔️ Is there an FRS Helgoline chat?
No, there is currently no FRS Helgoline chat with the customer center. For your inquiries you can call or contact us by e-mail.