Do you have a question about your pre-booked Stena Line trip or would you like to find out more details about your ferry crossing or the ship’s facilities before booking? Then we will give you an overview of how to reach us and the most important Stena Line contact details here.
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Booking and service hotline – Contact to Stena Line
The booking hotline and service hotline of Stena Line takes all calls and answers all your questions. At peak times in the evening or at lunchtime, however, you have to expect short waiting times.
Stena Line Telephone number for bookings
If you would like to book your Stena Line trip directly by phone, you can simply call the following hotline:
But beware: Booking by telephone costs an additional €15, as Stena Line charges a booking fee. So better book book online.
Stena Line Telephone number for existing bookings
If you have already booked your trip and still have questions about the itinerary or other topics, simply dial the following number:
But beware: changing an existing booking costs 7,50€.
Stena Line Request a callback
If you don’t have time to wait on hold at Stena Line, you also have the option of requesting a callback. This way, you don’t have to wait long and you can have an employee from the Stena Line customer center call you back. You can even specify a preferred date for the callback.
You can currently find the recall form on the following page: https://www.stenaline.de/service-und-kontakt
Further Stena Line telephone numbers
Stena Line Extra bonus program
There is a separate telephone number for Stena Line Extra Club members. There you can talk about all the details of your membership in Extra Club.
Stena Line Port Kiel & Rostock (no reservation)
You can also call Stena Line directly at the port terminal to clarify any questions regarding your departure. However, reservations or rebookings are not possible via this phone number.
Questions & Answers – our Stena Line Contact & Service FAQ
✔️ What questions can I ask on the Stena Line hotline?
The Stena Line hotline always has an open ear for you. Here are a few sample topics you can address there:
- Book trips or ferry crossings
- Ask questions about all Stena Line travel topics
- Questions for accounting
- Submit complaints
- Clarify complaints
- Make cancellations
✔️ Is the Stena Line hotline free of charge?
No, the Stena Line hotline is not free of charge. However, there is only a small telephone charge of 20 cents per call for calls from the German landline network. Mobile phone prices naturally vary from mobile phone provider to mobile phone provider.
✔️ Can I book my trip through the hotline?
Yes, you can book your trip conveniently by telephone via the Stena Line hotline. But beware, because when booking by phone there is a fee of 15€. Therefore, better to book directly online.
✔️ Can I request a callback?
Yes, you can request a callback from Stena Line and specify a preferred date.
✔️ Is there a Stena Line chat?
No, there is currently no Stena Line chat with the customer center. For your inquiries, you can call or contact us by e-mail.
✔️ At what times is the Stena Line service telephone available?
The Stena Line hotline is available from Monday to Friday between 8 a.m. and 6 p.m. and on Saturday from 9 a.m. to 3 p.m. and is open for your questions.