Do you have a question about your booked trip with GNV (Grandi Navi Veloci) or would you like more details about your stay on board the GNV ferry or the ship’s facilities before booking? Here you will find an overview of the most important GNV telephone numbers and contact options.
Booking and Service Hotline – Contact the GNV Customer Centre
The booking and service hotline at the GNV Customer Center takes all calls and answers your questions. At the usual peak times in the evening or around lunchtime, you should expect short waiting times.
GNV telephone number for bookings
If you would like to book your GNV ferry
by telephone, you can do so easily and free of charge by calling the following hotline:
GNV telephone number for existing booking
You have already booked your trip with GNV
and nowhave questions, simply dial the following number:
Further GNV contact options
MyGNV Bonus Club
The MyGNV Bonus Club is not available by telephone. However, you can use the following contact form to ask questions about the bonus program.
GNV lost property office
If your journey with Grandi Navi Veloci (GNV) has already ended and you have lost something on board, you can contact the GNV shipping company directly using the appropriate form.
GNV Feedback
You can also give your opinion on the service or your trip with GNV using the form:
GNV Other topics
If you have topics that do not fit in the topics already mentioned, please use this form:
important GNV e-mail addresses
In addition to being available by telephone, GNV can of course also be contacted by e-mail. Here you can find all important GNV email addresses:
Questions & Answers – our GNV Hotline & Contact FAQ
What questions can I ask the GNV Service Hotline?
The GNV hotline always has an open ear for you. Here are some examples of the questions and problems you can discuss there:
- Book ferry tickets
- change booked trips
- Submit complaints
- Questions for accounting
- Ask questions about all GNV travel topics
- Clarify complaints
- Makefromand seat reservations
- Make cancellations
- Questions about safety on board
Is the GNV Hotline free of charge?
Yes, the GNV hotline is free of charge. Only the local telephone charges for calls from the German landline network apply. Mobile phone prices vary from mobile phone provider to mobile phone provider.
✅ Can I book my trip via the hotline?
Yes, you can book your trip conveniently by calling the GNV hotline. But beware, because booking by phone often incurs a fee of several euros. It is therefore better to book directly online.
✅ Can I request a callback?
No, you cannot currently request a callback from GNV.
✅ Is there a GNV chat?
No, there is currently no GNV chat with the customer center. For your inquiries, you can currently only call, use the contact forms or contact us by e-mail.
At what times is the GNV service telephone available?
The GNV hotline is available from Monday to Friday between 9 a.m. and 8 p.m. and is open for your questions.