Your contact to FRS Baltic!
Do you have a question about your booked FRS Baltic trip or would you like to find out a few more details about a ferry crossing or the equipment on the Ferry before booking? Then we will give you an overview of the most important FRS Baltic contact details here.
Booking and service hotline – FRS Baltic Servicecenter
The booking and service team at the Service Center at FRS Baltic will take your request and answer all your questions about the ferry connection Sassnitz-Ystad and from April 2023 for the Ferry Sassnitz-Trelleborg. At peak times, in the evening or at lunchtime, there may be waiting times.
FRS Baltic Phone number
It is currently not possible to book your FRS Baltic trip directly by phone. However, you can simply arrange a callback using the contact form. You can currently find the callback form on the following page: https://www.frs-baltic.com/kontakt
But beware: booking by phone costs an additional €12! FRS Baltic charges a ticket office service fee for manual processing. So it’s better to book online right away.
FRS Baltic Ticket and Service Center
You can reach the FRS Baltic ticket center as follows:
FRS Baltic postal address
Jasmunder Landstraße 2
18546 Sassnitz-Mukran
Germany
GPS: 54.5434593, 10.3004867,8
FRS Baltic Opening hours Sassnitz
| Low season (April & May): | |
| Monday | 09:30 – 12:00 a.m. |
| Thursday to Sunday | 08:00 – 12:00 o’clock |
| High season (June): | |
| Monday-Wednesday | 09:30 – 12:00 |
| Thursday to Sunday | 08:00 – 12:30 |
| High season (July & August): | |
| Monday to Sunday | 08:00 – 12:30 |
| Low season (September): | |
| Monday | 09:30 – 12:00 a.m. |
| Thursday to Sunday | 08:00 – 12:00 o’clock |
| Low season (October): | |
| Monday, Friday, Sunday | 09:30 – 12:00 a.m. |
| Thursday & Saturday | 08:00 – 12:00 o’clock |
FRS Baltic opening hours Trelleborg
| Low season (April & May): | |
| Monday | 11:30 – 13:00 |
| Thursday to Sunday | 09:00 – 11:00 16:00 – 18:00 |
| High season (June): | |
| Monday-Wednesday | 11:30 – 13:00 |
| Thursday to Sunday | 09:00 – 11:00 16:30 – 18:30 |
| High season (July & August): | |
| Monday to Sunday | 09:00 – 11:00 16:30 – 18:30 |
| Low season (September): | |
| Monday | 11:30 – 13:00 |
| Thursday to Sunday | 09:00 – 11:00 16:00 – 18:00 |
| Low season (October): | |
| Monday | 11:30 – 13:00 |
| Thursday to Sunday | 09:00 – 11:00 16:00 – 18:00 |
FRS Baltic Request callback
If you do not want your questions to FRS to be answered by e-mail or contact form, but prefer to speak to a member of staff in person, you also have the option of requesting a callback. Simply have an FRS employee call you back.
You can currently find the recall form on the following page: https://www.frs-baltic.com/kontakt
Questions & Answers – our FRS Baltic Contact & Service FAQ
✔️ What questions can I ask the FRS Baltic Service?
The FRS Baltic service will help you with your questions. Here are a few sample topics you can address there:
- Book trips or ferry crossings
- Ask questions about all FRS Baltic travel topics
- Questions for accounting
- Submit complaints
- Clarify complaints
- Make cancellations
✔️ Is the FRS Baltic Service free of charge?
Yes, the FRS Baltic service is free of charge. However, if you make your booking by phone or email, you will have to pay an additional service fee of €12 per booking.
✔️ Can I book my trip through the service?
Yes, you can book your trip conveniently via the FRS Baltic service. But beware, because when booking by phone there is a fee of 12€.
✔️ Can I request a callback?
Yes, you can easily request a callback from FRS Baltic by e-mail.
✔️ Is there an FRS Baltic Chat?
No, there is currently no FRS Baltic chat with the customer center. For your inquiries, you can call or contact us by e-mail.
✔️ At what times is the FRS Baltic Ticketshop available?
The FRS ticket store in Sassnitz is open Monday and Wednesday from 9 am to 2 pm and Thursday to Sunday from 8 am to 12 pm in the low season and Monday to Sunday from 8 am to 12 pm in the high season and is open for your questions.